FAQ
Frequently Asked Questions
Do you offer any discount
codes?
We do weekly
sales along with special sales during events and throughout the
year. Be sure to join our mailing list to be in the know.
How do I cancel or change my
order?
Please
contact customer service at 1-800-336-6308 or email [email protected]
with your order number.
I’ve received a faulty item or
there is an item missing.
What should I do?
Please contact customer service at
800-336-6308 or email [email protected] with your order number and images of your faulty item or receipt showing
the missing item.
Will you refund the shipping
charges on my
parcel?
No. If you would like to return an item, LSP does not cover
or refund the shipping cost.
There is an item out of stock —
when will you get
more?
You can add items to your wish list. Once the item is
available, you will get an email to let you know when it’s back in stock. You can also contact us at
[email protected]
How can I get Wellness Warrior
pricing?
To
become a Wellness Warrior, go to the Wellness Warrior Club (WWC)
link at the top of the website and add the WWC subscription to your cart. Do not anything else to your cart.
Complete your order for the Wellness Warrior Club. Once your membership purchase has processed, your account
will automatically update to Wellness Warrior pricing.
Do you ship
internationally?
We do! To ensure
your address is available for shipping and to see shipping
costs, add your item(s) to your cart, click the checkout button, and fill out your mailing address. Once those
fields are filled, our system will show you shipping options and an estimate for those
options*.
*Please note
that additional custom duties and charges may apply, and that the purchaser is responsible for these additional
charges.
What is your return
policy?
We want you to LOVE
everything you order from us! If you are not satisfied, you
can return your item(s) up to 30 days after purchase. To make a US or Australian return, send an email to
[email protected] or call 800-336-6308 with the order details and why you are returning your item(s). For Canadian
orders, please contact our Calgary warehouse at 403-460-0657 or email [email protected]
Note: LSP
does not
cover the return shipping costs and there is a 15% restocking fee.
Is Life & Science part of Young
Living, and are you
required to be compliant?
While we work closely with
Young Living, Life & Science is a third-party company dedicated to providing you with the latest and most
relevant information and tools to assist you in using your favorite essential oils, sharing them with others,
and living a healthier lifestyle. Because we are a third party, we are not required to abide by the same
compliance guidelines.
Is the product usage information
found in your reference
resources applicable to other essential oil
brands?
Although most of our usage information directly references and suggests Young Living
products, it is
the consumers’ choice to use our information with their essential oil brand of choice. However, when it comes to
applying usage information, we cannot speak to the quality, effectiveness, or the lack of effectiveness that may
or may not be experienced with other brands that are not Young Living Essential Oils.
For all other questions, please
contact our customer care
team —
1-800-336-6308
[email protected]