Frequently Asked Questions
Do you offer any discount
We do weekly sales along with special sales during events and throughout the year. Be sure to join our mailing list to be in the know.
How do I cancel or change my
Please contact customer service at 1-800-336-6308 or email [email protected] with your order number.
I’ve received a faulty item or
there is an item missing.
What should I do?
Please contact customer service at 800-336-6308 or email [email protected] with your order number and images of your faulty item or receipt showing the missing item.
Will you refund the shipping
charges on my
No. If you would like to return an item, LSP does not cover or refund the shipping cost.
There is an item out of stock —
when will you get
You can add items to your wish list. Once the item is available, you will get an email to let you know when it’s back in stock. You can also contact us at [email protected]
How can I get Wellness Warrior
To become a Wellness Warrior, go to the Wellness Warrior Club (WWC) link at the top of the website and add the WWC subscription to your cart. Do not anything else to your cart. Complete your order for the Wellness Warrior Club. Once your membership purchase has processed, your account will automatically update to Wellness Warrior pricing.
Do you ship
We do! To ensure your address is available for shipping and to see shipping costs, add your item(s) to your cart, click the checkout button, and fill out your mailing address. Once those fields are filled, our system will show you shipping options and an estimate for those options*.
*Please note that additional custom duties and charges may apply, and that the purchaser is responsible for these additional charges.
How long will it take my order to
Pre-Sale Reference Materials will begin shipping late-July 2021. We do our best to ship all orders within 1-2 business days. If we have high volumes, it may take up to 5 business days to ship.
What is your return
We want you to LOVE everything you order from us! If you are not satisfied, you can return your item(s) up to 30 days after purchase. To make a US or Australian return, send an email to [email protected] or call 800-336-6308 with the order details and why you are returning your item(s). For Canadian orders, please contact our Calgary warehouse at 403-460-0657 or email [email protected]
Note: LSP does not cover the return shipping costs and there is a 15% restocking fee.
Is Life & Science part of Young
Living, and are you
required to be compliant?
While we work closely with Young Living, Life & Science is a third-party company dedicated to providing you with the latest and most relevant information and tools to assist you in using your favorite essential oils, sharing them with others, and living a healthier lifestyle. Because we are a third party, we are not required to abide by the same compliance guidelines.
Is the product usage information
found in your reference
resources applicable to other essential oil
Although most of our usage information directly references and suggests Young Living products, it is the consumers’ choice to use our information with their essential oil brand of choice. However, when it comes to applying usage information, we cannot speak to the quality, effectiveness, or the lack of effectiveness that may or may not be experienced with other brands that are not Young Living Essential Oils.
For all other questions, please
contact our customer care