Frequently Asked Questions
Do you offer any discount
We do weekly sales along with special sales during events and throughout the year. Be sure to join our mailing list to be in the know.
How do I cancel or change my
Please contact customer service at 1-800-336-6308 or email [email protected] with your order number.
I’ve received a faulty item or there is
an item missing. What should I do?
Please contact customer service at 800-336-6308 or email [email protected] with your order number and images of your faulty item or receipt showing the missing item.
Will you refund the shipping charges on
No. If you would like to return an item, LSP does not cover or refund the shipping cost.
There is an item out of stock — when will
you get more?
You can add items to your wish list. Once the item is available, you will get an email to let you know when it’s back in stock. You can also contact us at [email protected]
Do you ship internationally?
We do! To ensure your address is available for shipping and to see shipping costs, add your item(s) to your cart, click the checkout button, and fill out your mailing address. Once those fields are filled, our system will show you shipping options and an estimate for those options*.
*Please note that additional custom duties and charges may apply, and that the purchaser is responsible for these additional charges.
What is your return policy?
We want you to LOVE everything you order from us! If you are not satisfied, you can return your item(s) up to 30 days after purchase. To make a US or Australian return, send an email to [email protected] or call 800-336-6308 with the order details and why you are returning your item(s). For Canadian orders, please contact our Calgary warehouse at 403-460-0657 or email [email protected]
Note: LSP does not cover the return shipping costs and there is a 15% restocking fee.
Is Life & Science part of Young
Living, and are you required to be compliant?
While we work closely with Young Living, Life & Science is a third-party company dedicated to providing you with the latest and most relevant information and tools to assist you in using your favorite essential oils, sharing them with others, and living a healthier lifestyle. Because we are a third party, we are not required to abide by the same compliance guidelines.
Is the product usage information found in
your reference resources applicable to other essential oil brands?
Although most of our usage information directly references and suggests Young Living products, it is the consumers’ choice to use our information with their essential oil brand of choice. However, when it comes to applying usage information, we cannot speak to the quality, effectiveness, or the lack of effectiveness that may or may not be experienced with other brands that are not Young Living Essential Oils.
For all other questions, please contact
our customer care team —